Remote Work, Work Measurement and the State of Work Research in Human-Centred Computing

Over the past few decades, a small but growing group of people have worked remotely from their homes. With the arrival of the coronavirus pandemic, millions of people found themselves joining this group overnight. In this position paper, we examine the kinds of work that 'went remote' in response to the pandemic, and consider the ways in which this transition was influenced by (and in turn came to influence) contemporary trends in digital workplace measurement and evaluation. We see that employers appeared reluctant to let certain classes of employee work remotely. When the pandemic forced staff home, employers compensated by turning to digital surveillance tools, even though, as we argue, these tools seem unable to overcome the significant conceptual barriers to understanding how people are working. We also observed that, in the United Kingdom context, the pandemic didn't mean remote work for a significant proportion of the population. We assert that, to maximize its impact, 'future of work' research in human-centred computing must be more inclusive and representative of work, rather than focusing on the experiences of knowledge workers and those involved in new forms of work.

The end of the active work break? Remote work, sedentariness and the role of technology in creating active break-taking norms

Excessive sedentariness can impair workers' health and productivity. The move to working from home as a result of the Covid-19 pandemic eliminated many workday opportunities for physical activity. This, coupled with a blurring of boundaries between work and non-work periods, put many at risk of overwork and musculoskeletal issues. We examined how the sudden transition to working from home influenced people's ability to take physically active work breaks. We found that the absence of social norms associated with the presence of colleagues in the work environment left workers uncertain about whether and when it is appropriate to take breaks. The pressure to demonstrate productivity while working asynchronously led to increased sedentariness and decreased break-taking. We propose that online tools that promote flexible social norms around break-taking could empower remote workers to incorporate regular physical activity into their days, without compromising the beneficial aspects of asynchronous working. © 2022 ACM.